All questions concerning the functionality of a product must be made to the shop, where you have purchased the product.
At CONNECTREACHSHOP, we are committed to ensuring the satisfaction of our customers with the digital goods and services purchased from our website. This refund policy outlines the circumstances under which refunds will be considered. By purchasing from our website, you agree to the terms outlined in this policy.
We understand that sometimes a digital good or service may not meet your expectations. To address these concerns, we offer a 30-day window from the date of purchase during which customers may request a refund. This period is designed to give you sufficient time to evaluate the quality and functionality of the digital goods and services you have received.
Given the nature of digital goods, we evaluate refund requests on a case-by-case basis. Typically, we consider refunds if the digital good or service does not perform as described, if there were technical issues that could not be resolved, or if the digital good or service was defective or otherwise unusable. In certain situations, additional documentation or evidence may be required to support your refund request.
Once a refund request is approved, refunds will be processed through the original payment method used at the time of purchase. We will process the refund within 1-2 business days. Please be aware that it may take several business days for the refunded amount to appear in your account, depending on your financial institution’s processing times.
All digital goods and services are generally eligible for refunds provided they meet the outlined conditions. However, we reserve the right to refuse refund requests in certain circumstances, such as when the request does not comply with our refund conditions, evidence of abuse of the refund policy is found, or the digital good or service has been extensively used or modified.
To facilitate the refund process, customers should contact our customer service team. This can be done through email, phone, or mail. When reaching out, please include your order details and a brief description of the issue. Our customer service team is dedicated to assisting you and will review your request and respond within 1-2 business days.
By requesting a refund, customers agree to discontinue the use of the digital goods or services for which the refund is requested. This may include uninstalling software, deleting files, or ceasing access to online services. Failure to comply with this requirement may result in the denial of the refund request.
For any questions or concerns regarding this refund policy, or to initiate a refund request, please contact us at:
Email:
Phone:
Mailing Address: 3824 KEYSTONE AVE CULVER CITY, CA, 90232
Our customer service team is here to ensure that your experience with our digital goods and services meets your expectations.
We reserve the right to modify or update this refund policy at any time. Any changes to the policy will be posted on this page with an updated effective date. We encourage customers to review this policy periodically to stay informed about our refund practices.